FAQ

Find answers to common questions about ordering, shipping, returns, payments, and more at Casmiller Print Lab LLC.

1. What products do you sell?

We offer a curated selection of sweatshirts featuring original designs. Our products are made to order and printed on quality materials by our manufacturing and fulfillment partners, including CANY and VINAWAY.

2. How long does production take?

Because our products are made to order, production typically takes 3–5 business days from the date your order is placed.

Production may take longer during holidays, promotional events, or other periods of high order volume.

3. How long does shipping take?

After production is complete, estimated shipping times are:

Domestic orders within the United States: 7–10 business days
International orders: 10–20 business days, depending on the destination

Your total estimated delivery time includes both production and shipping time.

4. How do I track my order?

Once your order has been produced and shipped, you will receive an email containing a tracking number and a link to track your package.

Tracking information may take approximately 24–48 hours to update after the initial shipping notification.

If you have not received tracking information within three business days after your shipping confirmation, please contact us at admin@casmilra.com.

5. What is your return policy?

We accept eligible return requests submitted within 30 days from the invoice date.

Returned items must be unused, unwashed, unaltered, and in their original condition. Custom and personalized products are generally not eligible for return.

For complete terms and instructions, please review our Return and Refund Policy.

6. Can I return a custom or personalized item?

Custom and personalized products generally cannot be returned or exchanged because they are made specifically according to the customer’s order.

However, if a personalized product arrives damaged, defective, incorrect, or with a printing error, please contact us at admin@casmilra.com within seven days of delivery.

Include your order number, a description of the issue, and clear photos of the product. After reviewing the claim, we may provide a replacement or full refund at no additional cost.

7. What payment methods do you accept?

Depending on the options displayed during checkout, we may accept:

Visa
Mastercard
American Express
Discover
PayPal
Shop Pay
Apple Pay
Google Pay
Eligible debit cards

Payments are processed through secure third-party payment systems. For further information, please review our Payment Policy.

8. Do you ship internationally?

Yes, we ship to many countries worldwide.

International shipping generally takes 10–20 business days after production, depending on the destination and customs processing.

Customs duties, import taxes, brokerage charges, and other government fees are the responsibility of the customer and are not included in our product prices or shipping fees unless otherwise stated.

9. What if my order arrives damaged or incorrect?

Please contact us at admin@casmilra.com within seven days of delivery if your order arrives damaged, defective, or incorrect.

Your message should include:

Your order number
A description of the problem
Clear photos of the product
Photos of the packaging, where applicable

After reviewing the issue, we may provide a replacement or full refund at no additional cost.

10. How should I care for my products?

To help preserve the appearance and print quality of your sweatshirt, we recommend:

Machine wash cold and inside out
Use a mild detergent
Do not use bleach
Tumble dry on low heat or hang dry
Do not iron directly over the printed area
Do not dry clean

Always review any product-specific care label before washing.

11. Can I change or cancel my order?

Please contact us at admin@casmilra.com as soon as possible after placing your order.

Because our products are made to order, we cannot guarantee that an order can be changed or canceled after it has entered production.

12. Can I change my shipping address?

Please contact us immediately if you notice an error in your shipping address.

We may be able to update the address before the order enters production or is transferred to the shipping carrier. Address changes cannot be guaranteed after an order has been processed or shipped.

Customers are responsible for providing complete and accurate shipping information during checkout.

13. Why does the product color look slightly different?

Colors may appear slightly different from the images displayed on our website due to:

Individual monitor or device settings
Lighting conditions
Photography
Fabric and material variations
Printing and production processes

Minor color variations are normal and do not necessarily indicate a product defect.

14. How can I contact customer support?

You can contact our customer support team using the following information:

Company: Casmiller Print Lab LLC
Email: admin@casmilra.com
Phone: +1 (956) 823-9443
Address: 2103 42nd Ave, Meridian, MS 39307, United States