Shipping Policy

Thank you for shopping with Casmiller Print Lab LLC. This Shipping Policy outlines our order fulfillment and delivery processes for products, including sweatshirts.

Order Processing and Production

All of our products are made to order through our fulfillment partners, including CANY and VINAWAY. Please allow the following timeframes:

Production time: 3–5 business days from the date your order is placed
Order confirmation: You will receive a confirmation email shortly after completing your purchase
Shipping confirmation: Once your order has been dispatched, you will receive an email containing tracking information

Production times may be extended during high-demand periods, including holidays, sales, promotional events, or other periods of increased order volume.

Shipping Timeframes

After production is complete, your order will be transferred to the shipping carrier.

Estimated delivery times are as follows:

Standard domestic shipping within the United States: 7–10 business days
Expedited domestic shipping: 3–5 business days, where available; additional charges may apply
International shipping: 10–20 business days, depending on the destination country

The total estimated delivery time includes both production and shipping time.

For example, a standard domestic order may take approximately:

3–5 business days for production + 7–10 business days for shipping

Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, severe weather, holidays, incorrect address information, or other circumstances outside our control.

Shipping Carriers

Orders may be shipped through reputable carriers, including USPS, UPS, and FedEx.

The carrier used may vary depending on the destination, product type, package size, and fulfillment location. Carrier selection is determined by our fulfillment partners to provide suitable service and delivery speed.

Order Tracking

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package.

Tracking information may take approximately 24–48 hours to update after the initial shipping notification.

If you have not received tracking information within three business days after receiving your shipping confirmation, please contact us at admin@casmilra.com.

Shipping Costs

Shipping charges are calculated during checkout based on factors such as:

Delivery destination
Package weight and size
Product type
Selected shipping method

Any available free-shipping promotions will be clearly displayed on our website or during checkout.

International Shipping

We ship to many countries worldwide. For international orders, please note:

Estimated delivery generally takes 10–20 business days after production, depending on the destination.
Customs duties, import taxes, tariffs, brokerage fees, and other government charges are the responsibility of the customer unless otherwise stated.
Customs charges are not included in the product price or shipping cost.
Customs processing may cause additional delivery delays beyond our control.
Certain products may be restricted or prohibited from import in some countries.
Customers are responsible for ensuring that the products they order comply with the import laws of their destination country.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at admin@casmilra.com as soon as possible.

For damaged items, please provide:

Your order number
Clear photos of the damaged product
Photos of the external and internal packaging
A brief description of the issue

We will work with the shipping carrier and fulfillment partner to investigate the matter.

If a package is confirmed as lost, or if a product is confirmed as damaged due to shipping or fulfillment, we may provide a replacement or issue a refund, depending on the circumstances.

Address Accuracy

Please ensure that your shipping address is complete and accurate before submitting your order. This includes the recipient’s full name, house or building number, apartment or unit number, street name, city, state or province, postal code, and country.

Casmiller Print Lab LLC is not responsible for delivery failures, delays, losses, or additional charges caused by incorrect or incomplete address information provided by the customer.

If an order is returned due to an incorrect address, an incomplete address, refusal of delivery, or failure to collect the package, the customer may be responsible for any additional shipping charges required to resend the order.

Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered production or been transferred to the shipping carrier.