Refund policy

At Casmiller Print Lab LLC, we stand behind the quality of our sweatshirts. If you are not fully satisfied with your purchase, we are here to help. Please review the following return and refund guidelines carefully.

Return or Refund Request Time Frame

If you experience any issues with your order, please contact us within 30 days from the invoice date.

Requests submitted after this period may not be eligible for review.

Non-Returnable Items

The following items cannot be returned or exchanged:

Custom or personalized products made to your specific specifications
Items that have been worn, washed, or altered after delivery
Products returned after the 30-day return window

How to Initiate a Return

To start a return, please follow these steps:

Contact us at admin@casmilra.com with your order number and reason for the return.
Our team will respond within 1–2 business days with return instructions.
Ship the item back to the address provided in our return authorization.
Include your order number inside the package for faster processing.

Return Shipping

The customer is responsible for return shipping costs unless the return is due to a defect or error on our part, such as receiving the wrong item, a print defect, or a damaged product.

In such cases, we will provide a prepaid shipping label or reimburse the return shipping costs.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at admin@casmilra.com.

Please include the following information in your message:

Your order number
Clear photos of the defect or issue
A description of the problem

We will arrange a replacement or full refund at no additional cost to you.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

Approved refunds will be processed as follows:

Refunds are issued to the original payment method.
Processing time is 5–10 business days after we receive the returned item.
Your bank or credit card company may take an additional 2–5 business days to post the refund to your account.

Exchanges

We offer exchanges for items of equal value, subject to availability.

To request an exchange, contact us at admin@casmilra.com with your order number and details of the item you would like instead.

If the replacement item has a different price, the price difference will be adjusted accordingly.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

Check your bank account or credit card statement again.
Contact your bank or credit card company, as processing times may vary.
If you have completed both steps and still have not received your refund, contact us at admin@casmilra.com.